FAQ

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Frequently Asked Questions
Collections will only take place on business days (Monday - Friday, excluding public holidays). If your parcel collection is booked before 14h00 on a business day, it can be collected on the same day, or the following business day depending on what you choose. If the parcel collection is booked after 14h00, the parcel will be collected the following business day.
Deliveries will only take place on business days (Monday - Friday, excluding public holidays). The delivery is dependent on the destination and service type you have selected. If Overnight was selected, delivery will take place the following business day, to all main centres. If you selected Economy Road, delivery may take up to 72 business hours. Regional area deliveries, regardless of service type, may also take up to 72 business hours depending on when the area is serviced.
All destinations within a 50km radius from each of the following areas is usually considered a main centre: Johannesburg, Pretoria, Polokwane, Rustenburg, Nelspruit, Vaal Triangle, Kimberley, Bloemfontein, Cape Town, George, Port Elizabeth, East London, Durban, Pietermaritzburg, Stellenbosch and Richards Bay. Any areas outside of a 50km radius from a main centre is considered a regional area. Delivery to a regional area may take longer depending on service frequency.
As your shipment will move by air and or road, certain items are not allowed to be shipped. In accordance with regulations from the South African Civil Aviation Authority and the Department of Transport, we apply stringent screening methods on all shipments, to ensure the safety of our agents and the general public.

These are all Liquids, Food, Explosives, Flammable Solids (matches, certain batteries), Radioactive Materials, Illegal Substances, Flammable Gas (gas cylinders, lighter fuel, aerosols), Oxidising Substances (chlorine, peroxide), Corrosives (instruments containing mercury, acids), Flammable Liquids (paint, petrol, thinners), Poisons (pesticides). For security reasons we do not recommend sending gold or silver bullion, coins, cyanides, precipitates or any form of gold or silver ore, platinum and other metals, precious and semi-precious stones including commercial carbons or industrial diamonds, jewellery, currency (paper or coin) of any nationality, securities, stocks, bonds, un-cancelled postage or revenue stamps, blank or endorsed bank cashier’s cheques, money orders or travellers cheques, livestock or plants, framed pictures or framed commodities, cellphones or cellphone commodities, batteries and arms and ammunition.
A waybill is a legally binding document between the sender, receiver and Click-Way Couriers which must be signed by the receiver upon delivery. After completing your order on the Click-Way website, a waybill will be automatically generated containing the sender and receiver details, which you completed. The waybill has a unique number printed above the sender details, which is the primary reference used to track your shipment.
Upon collection the courier will provide a Click-Way Couriers plastic sleeve to place your order in. This sleeve (dimensions 45cm x 35cm when flat packed) is sometimes referred to as a “Flyer Bag”. Your shipment needs to fit inside this plastic sleeve and be properly packaged prior to collection to be shipped. If the item does not fit in the sleeve, the sender must sufficiently repackage the shipment. A document protector will then be stuck to the outside of your securely packaged shipment in which the waybill must be placed.
Unfortunately, none of our courier partners accept collections without a printed Click-Way waybill. If you do not have a printer, but are able to print somewhere else, select your collection day as the following business day to win some time to get the waybill printed. All waybills to be printed on standard A4 size paper.
You are responsible for sufficient packaging of the shipment. It should be packaged in such a way that it is protected against damage that may occur with normal handling procedures. The plastic Click-Way Couriers Sleeve adds additional protection against water and should be securely sealed. The courier has the right to reject any shipment that is not sufficiently packaged. As rule of thumb, your package should be able to withstand a drop from a height of one meter without being damaged.
Correct postal codes are vital to our business and the successful routing of your parcel. You can simply type the suburb in the designated fields provided on the home page. Pick the correct suburb from the drop down options provided and the postal code will populate automatically. As SA has a number of suburbs with the same names across the country, please ensure you select the right city and province to avoid any delays.
Currently this service is only available for domestic shipments within the borders of South Africa.
We are not able to deliver to postal addresses. Click-Way Couriers is a door-to-door service; therefore your parcel will be delivered to a door and requires a signature as proof of delivery from a person.
One of our trusted courier partners will collect your parcel once your order has been confirmed and payment received. The shipment will then move through the courier network and be delivered within the time frame of the service type you have selected.
Yes. Your waybill number, printed clearly on the waybill, is your reference for tracking purposes. Enter your waybill number in the tracking field provided on the home page. Online tracking of your parcel is available shortly after your shipment has been collected from the sender.
Yes. Your shipment is never left unattended and will be delivered by hand to the receiver. A uniformed courier partner will also require a signature from the receiver before handing over the parcel.
You can insure your shipment up to a maximum commercial value of R 10 000 (ZAR). Please ensure you select the insurance button upon order placement in order to calculate your insurance premium. If not selected, your parcel won't be insured, and Click-Way Couriers will not be held liable.
You can still place the order on the system even though you are the receiver of the parcel. Simply ensure that you email the PDF copy of the waybill to the sender in order to print and attach to the parcel.
No, Click-way Couiers make use of delivery agents to collect and deliver parcels. Your driver should have Click-way Couries plastic sleeves (refer to point 6) for your parcel when collected.
Unfortunately, at present, this service is only available for weekday collections or delivery. If you book a collection on a weekend it will only be collected the next business day.
Yes. There is a limit of 3 pieces per waybill from the same collection point. If you have more than three pieces from one collection point, an additional order will need to be completed on the website.

If you wish to collect from multiple addresses, select the '+ Shipment' button after completing your first shipment, before payment (Each shipment will have its own waybill).
The sender will be the person from whom the parcel is collected. The receiver is the person who the parcel is destined for at the delivery address.
The sender must ensure that the printed Click-Way Couriers waybill is readily available upon courier arrival. If you are the receiver of the parcel, you need to ensure that the PDF copy of the waybill is emailed to the sender, in order to print and attach to the shipment.
No, unfortunately not. Click-Way is a prepaid courier service and does not offer a COD (Cash On Delivery) option at present. Payment must be completed before the order process is finalized.
Once payment is received the order is confirmed and pick-up is booked. However, should you wish to cancel your order for whatever reason, you may reach out to us on the live chat forum. Refunds are processed manually.
Click-Way Couriers is a completely online courier platform and we make use of sophisticated bot technology to guide you through the entire order process. We are confident that our support software can guide you electronically, however, should you need additional assistance from a human you can simply send us a live chat message. The support team is available Monday to Friday, 8am-5pm.
This is a domestic service and therefore does not go through any international customs. However, South African VAT of 15% will always apply.